Communication Representative

Job Summary

Organize and direct activities at the Information Desk and Switchboard in accordance with applicable administrative and regulatory requirements. Direct contact with the public via face-to-face and phone.

Qualifications

• High School Diploma or GED (Required)

Work Experience

• 2 years of communicating effectively and dealing positively with the public
• Customer relations
• Problem-solving
• Switchboard/communications system
• Computers (Required)

Essential Functions

CUSTOMER SUPPORT

• Provides prompt assistance to customers, ensuring needs are met.
• Answers all incoming calls timely to ensure prompt assistance and great customer service to callers.
• Greets customers with a smile ensuring customer experiences an open and warm welcome.
• Assists callers by using overhead paging systems as needed, utilizing established protocol.
• Handles on-call procedures for staff and physicians as identified.
• Maintains directory and files on active and discharged patients, their location, patient status and other pertinent information according to established procedure.

EMERGENCY RESPONSE

• Responds to all emergencies in a timely manner.
• Responds to emergency calls following established protocols/codes.
• Monitors hospital-wide alarm panel, destructive weather alerts, fire alarms and fire department notification.

TECHNOLOGY AND EQUIPMENT USE

• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order. Troubleshoots equipment problems.
• Uses technology to increase productivity. Adapts to new technology.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.