Navigator, Respiratory Disease

Join Our Team as a Respiratory Disease Navigator!

At Phoebe, we’re more than a healthcare system — we’re a community built on compassion, excellence, integrity, and teamwork. Our mission is to provide exceptional care and improve the health of the communities we serve. If you're passionate about supporting patients with chronic respiratory conditions, empowering them through education, and helping reduce hospital readmissions, we’d love for you to join us as a Respiratory Disease Navigator.

As a Respiratory Disease Navigator, you will be responsible for:

• Working directly with patients diagnosed with chronic respiratory diseases, including COPD/Emphysema, Asthma, Pulmonary Fibrosis, and other chronic pulmonary conditions.
• Supporting patients in becoming compliant with the management of their respiratory disease to improve quality of life and reduce readmission risk within 90 days.
• Collaborating with nurses, physicians, and therapists to ensure patients have a thorough understanding of:
  • Their respiratory condition
  • The purpose, usage, and importance of prescribed medications
  • Available support services such as Pulmonary Rehab, Smoking Cessation, Support Groups, and Home Health resources
• Ensuring patients have appropriate resources, equipment, and support at home after discharge.
• Providing post‑discharge follow‑up and support through structured, routine phone calls.
• Following a systematic approach to visiting and supporting the respiratory patient population Monday through Friday.
• Performing RRT (Registered Respiratory Therapist) duties as needed.

Education

• Associate's Degree in Respiratory Therapy (Required)
• Master's Degree in Respiratory Therapy (Required)

Experience

• 1+ year in Respiratory Therapy (Required)
• 1+ year in computer system concepts and willing to learn new computer applications as needed (Required)

Certifications/Licensures

• Respiratory Therapist (RRT) (Required)
• Must obtain a Specialty Credential in COPD and/or Asthma (Required)

Essential Functions

Assessment & Diagnosis

• Collects data in a systematic and ongoing process.
• Issues are identified and diagnoses are developed based on assessment data.
• Prioritizes data collection based on the patient's condition and needs.
• Identifies expected outcomes and plan based on diagnoses or issues.

Outcomes & Evaluations

• Develops expected outcomes that provide direction for continuity of care.
• Involves patient/family and other disciplines to determine expected outcomes.
• Modifies expected outcomes based on changes in the assessment of the patient.
• Includes the patient and others involved in the care in the evaluation process.
• Evaluates the plan in relation to patient responses and expected outcomes. Documents the results of the evaluation.

Efficiency

• Works efficiently and has effective time management skills.
• Able to see a large number of patients in an 8 hour shift.
• Able to stay on task in spite of unplanned interruptions.
• Effectively balances efficiency with great customer service.
• Demonstrates initiative by identifying opportunities to improve efficiency and acts on them.

Exceptional Customer Service Skills - Respiratory Disease Navigator

• Must be able to provide WOW customer service to patients, families, visitors, and employees.
• Provides Wow customer service to every patient every time.
• Communicates in a professional manner at all times.

Specific Respiratory Disease Management Skills

• Possesses Strong Respiratory Disease Navigator skills.
• Possesses great knowledge of Respiratory disease processes.
• Possesses great critical thinking skills.
• Possesses good work relationships with physicians, especially the Pulmonologists.
• Effectively assists the care team in transition planning.
• Ability to identify and address barriers to patient's care transitions and discharge.
• Ability to work closely with outside resources such as Home Health companies, Pulmonary Rehabilitation programs, and community Respiratory Support Groups.
• Provides effective education to patients and family members.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.