Patient Access Specialist EC

Job Summary

Interview and register patients or their representative for services at Phoebe Putney Memorial Hospital. Registrars will provide hospital personnel, patients, and their families with a seamless and efficient registration experience. All staff will be cross-functionally trained to support all areas of registration and will be contributing to a well-trained workforce (i.e., training, mentoring, auditing, etc.).

Qualifications

• High School Diploma (required)

Work Experience

• 1 or more years experience as a Patient Access Specialist

Licenses and Certifications

• Certified Patient Account Representative (CPAR)
• Georgia Work Ready certification

Essential Functions

• Must be proficient in time management and identifying priorities.
• Analyze and disseminate physician orders to appropriately match services to the planned admission.
• Responsible for educating patients and designated individuals about their rights and responsibilities as a hospital patient.
• Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).
• Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.