Performance Excellence Partner


  • This position supports operational, clinical and cost improvement initiatives throughout the organization. Facilitates process and operational improvement projects by functioning as an analyst and/or project manager as required. With the support of Performance Excellence Senior Engineer or Senior Performance Partner, plans, coordinates and conducts studies to produce operational best-demonstrated practices; analyzes and evaluates departmental organization, processes, methods, and equipment; recommends changes or improvements based on study results. Develops methods for measuring outcomes against standards; assists in the identification of criterion and effective qualitative/quantitative measurement tools. Key to this role is the identification of waste, the analysis of suggestions for change and appropriate data analysis necessary to support clinical, operational and managerial decision making. All activities will be performed in support of the strategy, vision, and values of Phoebe.
  • Adheres to the hospital and departmental attendance and punctuality guidelines
  • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
  • Performs other duties as required and completes all job functions as per departmental policies and procedures
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
  • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
  • May be required to change from one task to another of different nature without loss of efficiency or composure.
  • Periods of high stress and fluctuating workloads may occur.
  • May be scheduled as needed including overtime


  • 4 year / Bachelor's Degree in Business, Quality or Process Improvement or equivalent (Required)
  • 1 - 2 years Healthcare Administration; Healthcare Financial Analysis; Healthcare Decision Support; or Healthcare Process Improvement (Preferred)
  • 1 - 2 years Experience in process improvement methodologies, including, but not limited to, Six Sigma, Lean, Change Management, Rapid Process Improvement and Project Management (Required)
  • Required Certifications/Licensures: Lean Certification or LSS Green Belt
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Mathematical
  • Analytical
  • Grammar / Spelling
  • Read / Comprehend Written Instructions
  • Follow Verbal Instructions
  • Basic Computer Skills
  • Microsoft Office Suite
  • Strong problem solving, analytical, performance improvement, decision making, and project management skills
  • High attention to detail: ability to build strong working relationships; understands health care processes and strategies; focuses on customer service
  • Ability to work independently
  • Ability to analyze multiple data; present analytics in a comprehensive and understandable way to targeted audience
  • Ability to work in fast-paced environment; to identify and support opportunities for continuous improvements
  • Ability to grasp situations quickly and make sound decisions.
  • Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
  • Standing - Occasionally within shift (1-33%)
  • Walking - Occasionally within shift (1-33%)
  • Sitting - Continuously within shift (67-100%)
  • Bending/Stooping - Occasionally within shift (1-33%)
  • Twist at waist - Occasionally within shift (1-33%)
  • Pushing/Pulling - Occasionally within shift (1-33%)
  • Reaching above shoulder - Occasionally within shift (1-33%)