Collections Coordinator - Business Office

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Description

JOB SUMMARY
  • Direct supervision of a team of CBO staff employees who are responsible for all insurance class follow-up in accounts receivable management of the ambulatory clinics and support of clinic staff. Coordinates and supervises the Medicare, Medicaid, Commercial and BCBS Collectors for the hiring, training and disciplinary procedures of the team under the direction of the AVP. Responsible for training staff on CMS rules and regulations related to billing and follow-up functions. Responsible for maintaining the computer system on third party reimbursement policies and procedures related to Physician pro-fee reimbursement. Maintains adequate staffing of the department and provides direct support when required. Maintains supplies and equipment necessary to operate the department and monitor costs associated with area operations within established budget guidelines.
GENERAL REQUIREMENTS
  • Adheres to the hospital and departmental attendance and punctuality guidelines
  • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
  • Performs other duties as required and completes all job functions as per departmental policies and procedures
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
WORKING CONDITIONS
  • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
  • Periods of high stress and fluctuating workloads may occur.
  • May be scheduled as needed including overtime


Qualifications

EDUCATION REQUIREMENTS
  • High School Diploma or GED (Required)
  • 2 year / Associate Degree in Business or Healthcare (Preferred)
EXPERIENCE REQUIREMENTS
  • 4 - 5 years billing and accounts receivable management of a medical practice/MSO (Required)
  • 1 - 2 years management of staff (Preferred)
CERTIFICATIONS AND LICENSURES
  • Preferred Certifications/Licensures: Certified Patient Account Representative (CPAR)
GENERAL SKILLS
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Analytical
  • Grammar / Spelling
  • Read / Comprehend Written Instructions
  • Follow Verbal Instructions
  • Basic Computer Skills
  • General Clerical Skills
PHYSICAL REQUIREMENTS
  • Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
  • Have good - manual dexterity
PHYSICAL DEMANDS
  • Standing - Occasionally within shift (1-33%)
  • Walking - Occasionally within shift (1-33%)
  • Sitting - Continuously within shift (67-100%)
  • Climbing - Occasionally within shift (1-33%)
  • Bending/Stooping - Occasionally within shift (1-33%)
  • Twist at waist - Occasionally within shift (1-33%)
  • Pushing/Pulling - Occasionally within shift (1-33%)
  • Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
  • Reaching above shoulder - Occasionally within shift (1-33%)
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