Refund Representative - Business Office

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Description

JOB SUMMARY
  • Research all credit balances in patients' accounts receivable for ambulatory clinics served by the MSO. Processes all refund checks to patients or third party insurance carriers.
GENERAL REQUIREMENTS
  • Adheres to the hospital and departmental attendance and punctuality guidelines
  • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
  • Performs other duties as required and completes all job functions as per departmental policies and procedures
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
WORKING CONDITIONS
  • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
  • Periods of high stress and fluctuating workloads may occur.
  • May be scheduled as needed including overtime


Qualifications

EDUCATION REQUIREMENTS
  • High School Diploma or GED (Required)
EXPERIENCE REQUIREMENTS
  • 2 - 3 years collections, finance or an accounting setting (Required)
  • 0 - 1 year healthcare, medical practice or third party insurance (Required)
CERTIFICATIONS AND LICENSURES
  • Preferred Certifications/Licensures: Certified Patient Account Representative (CPAR)
GENERAL SKILLS
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Mathematical
  • Analytical
  • Follow Verbal Instructions
  • Mechanical
  • Basic Computer Skills
PHYSICAL REQUIREMENTS
  • Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
  • Have good - manual dexterity
PHYSICAL DEMANDS
  • Standing - Occasionally within shift (1-33%)
  • Walking - Occasionally within shift (1-33%)
  • Sitting - Continuously within shift (67-100%)
  • Climbing - Occasionally within shift (1-33%)
  • Bending/Stooping - Occasionally within shift (1-33%)
  • Twist at waist - Occasionally within shift (1-33%)
  • Pushing/Pulling - Occasionally within shift (1-33%)
  • Reaching above shoulder - Occasionally within shift (1-33%)
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