Team Leader

Qualifications

• High School Diploma or GED (Required)
• 2 year / Associate Degree in Business/Leadership or similar degree (Preferred)

Work Experience

• 2 years of experience working in a medical office or healthcare setting (Required)
• Experience must include having performed two or more of the following job duties:
• Patient flow
• Customer service
• Oversight of / monitoring patient care delivered
• Use of electronic medical records (EMR)
• Other medical office experience may be considered (Required)

Licenses and Certifications

Not Applicable - No Certification and Licensure Requirements Required or Preferred

Essential Functions

KNOWLEDGE OF WORKERS COMPENSATION, EMPLOYER SERVICES AND VARIOUS REGULATING AGENCIES

• Displays a working knowledge of pertinent regulatory agency requirements, such as State Board of Worker’s Comp, OSHA, DOT, etc.
• Meets challenges with resourcefulness.
• Demonstrates persistence and overcomes obstacles.

TECHNOLOGY AND EQUIPMENT USE

• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order.
• Troubleshoots equipment problems.
• Uses technology to increase productivity.
• Adapts to new technology.

CLINIC TEAM LEAD RESPONSIBILITIES

• Partners with the Practice Manager to ensure the effective and efficient delivery of patient care.
• Provides coordination and oversight of his/her assigned clinic.
• Displays confidence in the tasks and the team to help instill confidence in the team members.
• Provides a welcoming environment daily by serving as the champion for patient care.
• Supports the Practice Manager in all retention efforts.
• Assigns tasks and provides training when necessary to maximize the patient experience.
• Documents the progress of each employee (including new hires).
• Prevents and resolves conflict when it arises and alerts the Practice Manager when needed.
• Must show integrity and lead by example to gain the trust, respect, and appreciation of the team.
• Displays verbal and nonverbal communication skills to partner with the Practice Manager, Patients, and Clinical Staff.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.